Our consultancy partnered with a leading semiconductor chip assembly client to enhance their employee experience by implementing AO Consulting Group’s  AI based conversational platform, Ask247. The primary goal was to streamline and automate HR, IT, finance, safety, and facility maintenance processes, addressing existing inefficiencies and improving service delivery.​

Implementation Approach:

• Unified Helpdesk Integration: We integrated a centralized helpdesk system encompassing HR, IT, finance, safety, and facility maintenance, allowing employees to submit requests and queries through a single platform.​

• Proactive Alerts and Automation: Leveraging AI-driven smart alerts, we enabled proactive responses to employee inquiries, reducing the need for manual intervention and expediting issue resolution.​

• Digital Outreach and Accessibility: The platform facilitated 100% digital communication with employees, offering 24/7 accessibility across various channels and touchpoints, ensuring timely and efficient support.​

Results Achieved:

• Enhanced Operational Efficiency: The automation of routine tasks and streamlined processes led to a significant increase in employee productivity, allowing staff to focus on more strategic initiatives.​

• Improved Service Delivery: The average ticket resolution time was substantially reduced, significantly enhancing the employee experience and satisfaction.​

• High User Satisfaction: Employees rated Ask247 highly, reflecting a high level of satisfaction with the platform’s effectiveness and ease of use.​

By implementing AO Consulting Group’s solution, our client successfully transformed its internal service operations, resulting in a more engaged and efficient workforce.